- Link:
- https://www.start.ca/
- Price:
- $60, $90
- Discount:
- $10 off
- Retailer:
- Start.ca
Start.ca lowered their regular prices this week on two internet packages at least for Rogers cable (search your address to see if there are changes for other providers).
They are a top-tier TPIA provider who have top-notch customer service. Start is nothing like the low-tier CarryTel, Acanac, Distributel, Cannet providers, so you don’t have to worry. I was on Teksavvy for about 10 years (Rogers Cable, Ontario) but switched to Start last year and we’ve been happier. In terms of internet service, they are both top notch, no throttling. The quality of service is then going to be mostly determined by the incumbent provider in your neighborhood, which means bad reviews are often due to Rogers, not necessarily Start, which affect any TPIA provider. I’ve had no outages due to Start, only Rogers which they’ve promptly followed up with to get me back online.
Start has better customer service, I think in part because they’re a smaller company dealing with fewer customers, but also because support is all Canadian and a focus in their culture. They are the most polite service reps I’ve ever called and it’s been at least 4 people now. After signing up with them they called me a few days later to check in to make sure everything was good and I was happy (no other telco has ever done this for me). Another time I called tech support and spent only 3 minutes on the phone because they immediately put a ticket in to Rogers.
Existing customers can switch hassle free , it took me only 10 min on the phone and new speed was applied within 30 min. Rogers no longer allows DOCSIS 3.0 modems, only 3.1, but 3.0 modems are grandfathered and Start upgraded me without needing to change the modem.
A disclosure: they were silently acquired by Telus earlier this year. I have not had any changes to internet service or customer service, except for these lower prices
I do not know if their lower prices affect other regions/services that they offer, so please check your area and update us if there are other deals.
- 1000/50 package dropped from $100 to $90.
- 100/30 package dropped from $70 to $60
They are a top-tier TPIA provider who have top-notch customer service. Start is nothing like the low-tier CarryTel, Acanac, Distributel, Cannet providers, so you don’t have to worry. I was on Teksavvy for about 10 years (Rogers Cable, Ontario) but switched to Start last year and we’ve been happier. In terms of internet service, they are both top notch, no throttling. The quality of service is then going to be mostly determined by the incumbent provider in your neighborhood, which means bad reviews are often due to Rogers, not necessarily Start, which affect any TPIA provider. I’ve had no outages due to Start, only Rogers which they’ve promptly followed up with to get me back online.
Start has better customer service, I think in part because they’re a smaller company dealing with fewer customers, but also because support is all Canadian and a focus in their culture. They are the most polite service reps I’ve ever called and it’s been at least 4 people now. After signing up with them they called me a few days later to check in to make sure everything was good and I was happy (no other telco has ever done this for me). Another time I called tech support and spent only 3 minutes on the phone because they immediately put a ticket in to Rogers.
Existing customers can switch hassle free , it took me only 10 min on the phone and new speed was applied within 30 min. Rogers no longer allows DOCSIS 3.0 modems, only 3.1, but 3.0 modems are grandfathered and Start upgraded me without needing to change the modem.
A disclosure: they were silently acquired by Telus earlier this year. I have not had any changes to internet service or customer service, except for these lower prices
I do not know if their lower prices affect other regions/services that they offer, so please check your area and update us if there are other deals.
- Link:
- https://www.start.ca/