- Link:
- http://Fizz.ca
- Expires:
- July 13, 2022
- Retailer:
- Fizz
3 years ago, Vidéotron launched a discount mobile and Home Internet service called FIZZ .
Fizz is all pre-paid so there’s no credit check. You may cancel any time.
For payment, you need a credit card, a pre-paid card or a Visa/Mastercard Debit card.
You can also use someone else’s card. The name on the card can be different than the one on the account. Fizz doesn’t care who pays the bill as long as it gets paid. Like a parent can pay for their children’s plan.
You can get a Visa Debit either at CIBC, RBC, Scotiabank or TD. It’s free when you have an account. BMO offer Mastercard Debit. By Federal regulation , banks must offer a basic bank account for less than $4 in monthly fees. Maybe take this opportunity to open a new account with a Visa/Mastercard Debit? $4 per month is cheaper than most fees to buy a pre-paid credit card.
Customer support is digital only; you have to be at ease with the new ways of communicating like chat, Messenger, community forums, etc. With those means of communications, sometimes it takes a little longer to get understood and get satisfaction. To give better prices, Fizz employ customer support from overseas with employees for whom English or French is sometimes a second or third language with a basic understanding of what the product is. I don’t mean this in a condescending way, just know what type of customer you are.
Once you are a Fizz subscriber, you get a referral code that you can share with friends and family to use when they join Fizz. When that person makes her/his second monthly payment, you will both get a $50 credit. That’s a $50 credit EACH!
If you don’t have someone’s referral code, GET ONE BEFORE ORDERING to get the $50 credit.
DO NOT POST OR ASK FOR A REFERRAL CODE IN THIS THREAD.
THAT’S AGAINST RFD RULES.
Here is a link to a little guide I edited to register with Fizz Home Internet without missing the referral code box. It’s similar if you want to join Fizz mobile service. Please note that it does not contain any referral code.
Will the price increase?
The price is ongoing. But nothing lasts forever. So far, the price increases have been for new customers only. Fizz has had a hard time raising it’s prices and keep them there. There actually has been some price hikes followed by price cuts. They can’t raise their prices to the sky or else people will jump ship. Fizz is meant to compete with the 3rd party resellers.
Fizz Customer Support
Support is through the Web site only via chat, Messenger, email or contact forms. There are also two Community Forums: one in English and one in French . A contact form automatically opens a ticket. Give as much details as possible.
1) Email [email protected]
2) Chat is available 24/7.
Disable any ad-blocker;
Login your account;
If the chat bubble doesn’t appear in the lower right corner after a few seconds click on “Help”;
In “Popular topics” click on any subject;
Scroll down to the bottom of the page;
In the right corner the chat bubble will appear after 15 seconds;
If you see “login” at the top of your screen, you have to login again even if you have already logged-in and repeat the process;
If the bubble still doesn’t appear, try a few hours later;
Click on the bubble and type your question.
3) Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
4) Contact form
Login your account.
My profile > Contact forms > Submit a complaint
5) As a last resort, in case of emergency, like if your phone gets stolen, login your account and click My plans > Manage plan > Unsubscribe
You won’t be immediately unsubscribed but the bubble will appear.
The next post (#2) contains more details about Fizz Home Internet.
Click here to skip to post #3 and more details about Fizz mobile service.
Fizz is all pre-paid so there’s no credit check. You may cancel any time.
For payment, you need a credit card, a pre-paid card or a Visa/Mastercard Debit card.
You can also use someone else’s card. The name on the card can be different than the one on the account. Fizz doesn’t care who pays the bill as long as it gets paid. Like a parent can pay for their children’s plan.
You can get a Visa Debit either at CIBC, RBC, Scotiabank or TD. It’s free when you have an account. BMO offer Mastercard Debit. By Federal regulation , banks must offer a basic bank account for less than $4 in monthly fees. Maybe take this opportunity to open a new account with a Visa/Mastercard Debit? $4 per month is cheaper than most fees to buy a pre-paid credit card.
Customer support is digital only; you have to be at ease with the new ways of communicating like chat, Messenger, community forums, etc. With those means of communications, sometimes it takes a little longer to get understood and get satisfaction. To give better prices, Fizz employ customer support from overseas with employees for whom English or French is sometimes a second or third language with a basic understanding of what the product is. I don’t mean this in a condescending way, just know what type of customer you are.
Once you are a Fizz subscriber, you get a referral code that you can share with friends and family to use when they join Fizz. When that person makes her/his second monthly payment, you will both get a $50 credit. That’s a $50 credit EACH!
If you don’t have someone’s referral code, GET ONE BEFORE ORDERING to get the $50 credit.
DO NOT POST OR ASK FOR A REFERRAL CODE IN THIS THREAD.
THAT’S AGAINST RFD RULES.
Here is a link to a little guide I edited to register with Fizz Home Internet without missing the referral code box. It’s similar if you want to join Fizz mobile service. Please note that it does not contain any referral code.
Will the price increase?
The price is ongoing. But nothing lasts forever. So far, the price increases have been for new customers only. Fizz has had a hard time raising it’s prices and keep them there. There actually has been some price hikes followed by price cuts. They can’t raise their prices to the sky or else people will jump ship. Fizz is meant to compete with the 3rd party resellers.
Fizz Customer Support
Support is through the Web site only via chat, Messenger, email or contact forms. There are also two Community Forums: one in English and one in French . A contact form automatically opens a ticket. Give as much details as possible.
1) Email [email protected]
2) Chat is available 24/7.
Disable any ad-blocker;
Login your account;
If the chat bubble doesn’t appear in the lower right corner after a few seconds click on “Help”;
In “Popular topics” click on any subject;
Scroll down to the bottom of the page;
In the right corner the chat bubble will appear after 15 seconds;
If you see “login” at the top of your screen, you have to login again even if you have already logged-in and repeat the process;
If the bubble still doesn’t appear, try a few hours later;
Click on the bubble and type your question.
3) Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
4) Contact form
Login your account.
My profile > Contact forms > Submit a complaint
5) As a last resort, in case of emergency, like if your phone gets stolen, login your account and click My plans > Manage plan > Unsubscribe
You won’t be immediately unsubscribed but the bubble will appear.
The next post (#2) contains more details about Fizz Home Internet.
Click here to skip to post #3 and more details about Fizz mobile service.
- Link:
- http://Fizz.ca